Ineffective customer service!

I called in and informed them that I will be moving houses and specifically instructed them not to suspend the line of the current property until I move. They suspended my fully paid account and I am very sure they will not credit me for the 4days I am offline.I have called their call centre more than 10 times explaining my predicament to each consultant. So much for calls being recorded.

I am still offline and they have promised to reactivate the line.

I am so disgusted by their lack of sense of urgency and them sending me from pillar to post.Mweb has demonstrated that their services are unreliable and their call center is the worst!

I am very certain that I will have to find another effective ISP when I eventually move to the other property!What a bunch of losers!

I have lost many hours as I am working from home!It is super frustrating calling their call center.

Account No.***6

Please refund my money sothat I can find a service provider who can do a professional job than your mediocre ****py service...

I am so not coming back to your services!