INCURRING A CLIENT EXTRA FEES ON PURPOSE

I have been a client for many years and have had successful service but the service and support has gone down the toilet, so bad that it's non-existent.

I called in to cancel my fiber line because paying R1280 a month is just too much for me. The woman updated a new service with LTE and said that they would get in touch with me in order for me to pay the fee for the new service but also cancel my fiber line. AT NO POINT WAS I TOLD THAT I WAS GOING TO BE PAID A MONTH IN ADVANCED. I WAS TOLD THAT MY LINE WOULD BE MIGRATED TO THE NEW ONE.

When I got the new LTE service and it was activated, I went online and logged that my line was now still to be cancelled as two weeks later, I had not heard from anyone to still cancel my line.

Another two weeks forward now, I find that I am billed R2240 for next month. They have literally billed me for two services, both for my new LTE line plus for the fiber.

So I phone in and this white man picks up the call and he answers it and asks if he can help me and then straight away he puts the line down. This is the second time he's done this. It's like he does absolute work at all at that call center except dropping calls and not helping a person. I spend over R100 of airtime a time tryiing to get hold of someone to help. These people are *********** and pass your call from the next person without solving the issue. Now they tell me that no the amount is right, because I need to give them one month calandar in advanced. How so, when a person pays up front. WHY DON'T THEY TELL YOU THIS WHEN YOU ARE CANCELLING YOUR LINE SO YOU KNOW WHAT COSTS YOU WILL BE INCURRED, NOW INCURRING ME MORE USELESS MONEY I DON'T HAVE. I MUST PAY AN EXTRA R1280 THIS MONTH AND FOR WHAT EXACTLY. THE LINE I AM USING HAS BEEN SWITCHED OFF FOR TWO WEEKS ALREADY. WHY CAN'T YOU JUST MIGRATE MY LINE WITHOUT INCURRING ME EXTRA FEE'S LIKE YOU HAVE DONE IN THE PAST?

WHAT A BUNCH OF ***********, USELESS IDIOTS.!!!!I WISH I DID NOT HAVE TO DEAL WITH THIS COMPANY AT ALL AND I FEEL LIKE 100 PERCENT GOING SOMEWHERE ELSE.

HERES MY REFERENCE NUMBER: MWB***8