INCREASES EVERY COUPLE OF MONTHS AND NO NOTICE

Increases galore! I had my home wifi installed by Mweb (Vumatel is the network provider) in the latter months of 2019 and paid them R579 for uncapped usage of a 10Mbps line. This R579 was affordable to me at the time and we thought, what a great deal. In June/July of 2020, we had a R50 price increase slapped on to us without any prior notice and we thought, okay, maybe this is the annual increase but also thinking at the same time that R50 was quite a lot to increase it by and quite confused because it wasn't yet a year of usage. On the 1st January 2021, I see my account being debited by another R10 increase!! No notice! And why when they increased it a FEW MONTHS before??!! This isn't even an annual increase! We've just called their accounts division who informed us that the increase is because it costs them to supply this service to us and if Vumatel charges them extra, then we have to bear the brunt of this stupid arrangement between them. Their arrangement has got NOTHING to do with the consumer and I shouldn't have to have excessive increases throughout the year because THEIR arrangement warrants this. I should pay ONE fee ANNUALLY as per the contract but to be dealt these blows every couple of months is UNACCEPTABLE! And they're making it seem as if they have every right to do this to us! I will be investigating this further with the consumer protection act and if need be, with the Ombudsman too.