WL
Wendy L
1 reviews | Active since Jan 2025
05 Jun 2026, 13:33
Increased payment and disconnected calls
I don't understand why I have to call every month because you decided not to take the payment, you don't even answer the phone, I've been waiting for over 25 minutes then the call was disconnected.
Why are my payments different when I should be paying the promotional amount? How did my monthly payment go from R428 to R721 when I only worked 2 days a week at home this month ?
This is the worst provider
Helpful (0)
Replies (6)0
Replies (6)
Mweb's replyOfficial
05 Jun 2026, 14:28Hello Wendy
We can see how frustrating this has been, especially having to follow up on payments, long wait times, and unexpected changes in your monthly amount. That is not the experience we aim to deliver.To clarify, your fibre service is billed as a fixed monthly fee, which is not dependent on how often the service is used during the month.Regarding the increase, thank you for raising this with us. This pricing adjustment originates from your Fibre Network Operator and reflects industry-wide cost changes. Our commitment remains centred on value, reliability, and ease of experience.The difference between your expected promotional rate and the current billing, as well as the debit order concerns, needs a proper review. We would like to have this fully checked, including your billing history and payment setup, to provide clear and accurate feedback.You're welcome to send us a private message for any further discussion or support. We are here for you.
Kind regards,
The Mweb Team
We can see how frustrating this has been, especially having to follow up on payments, long wait times, and unexpected changes in your monthly amount. That is not the experience we aim to deliver.To clarify, your fibre service is billed as a fixed monthly fee, which is not dependent on how often the service is used during the month.Regarding the increase, thank you for raising this with us. This pricing adjustment originates from your Fibre Network Operator and reflects industry-wide cost changes. Our commitment remains centred on value, reliability, and ease of experience.The difference between your expected promotional rate and the current billing, as well as the debit order concerns, needs a proper review. We would like to have this fully checked, including your billing history and payment setup, to provide clear and accurate feedback.You're welcome to send us a private message for any further discussion or support. We are here for you.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply05 Jun 2026, 14:28
Official
Hello Wendy
We can see how frustrating this has been, especially having to follow up on payments, long wait times, and unexpected changes in your monthly amount. That is not the experience we aim to deliver.To clarify, your fibre service is billed as a fixed monthly fee, which is not dependent on how often the service is used during the month.Regarding the increase, thank you for raising this with us. This pricing adjustment originates from your Fibre Network Operator and reflects industry-wide cost changes. Our commitment remains centred on value, reliability, and ease of experience.The difference between your expected promotional rate and the current billing, as well as the debit order concerns, needs a proper review. We would like to have this fully checked, including your billing history and payment setup, to provide clear and accurate feedback.You're welcome to send us a private message for any further discussion or support. We are here for you.
Kind regards,
The Mweb Team
We can see how frustrating this has been, especially having to follow up on payments, long wait times, and unexpected changes in your monthly amount. That is not the experience we aim to deliver.To clarify, your fibre service is billed as a fixed monthly fee, which is not dependent on how often the service is used during the month.Regarding the increase, thank you for raising this with us. This pricing adjustment originates from your Fibre Network Operator and reflects industry-wide cost changes. Our commitment remains centred on value, reliability, and ease of experience.The difference between your expected promotional rate and the current billing, as well as the debit order concerns, needs a proper review. We would like to have this fully checked, including your billing history and payment setup, to provide clear and accurate feedback.You're welcome to send us a private message for any further discussion or support. We are here for you.
Kind regards,
The Mweb Team
Best regards,
WL
Wendy L's updateReviewer Update
05 Jun 2026, 15:58I've been waiting in line for over 2 hours now and I'm still number 3, what exactly should I do to get assistance? My connection is also very weak
What do you want from me
What do you want from me
WL
Wendy L's update05 Jun 2026, 15:58
Reviewer Update
I've been waiting in line for over 2 hours now and I'm still number 3, what exactly should I do to get assistance? My connection is also very weak
What do you want from me
What do you want from me
WL
Wendy L's updateReviewer Update
05 Jun 2026, 15:58Where can I send my things
WL
Wendy L's update05 Jun 2026, 15:58
Reviewer Update
Where can I send my things
Mweb's replyOfficial
05 Jun 2026, 16:56Hi Wendy,
Thank you for reaching out. We understand how important it is to get a response when you’re trying to resolve a query, and being left unsure about where to send your details can be frustrating.
We’re here to help and would be happy to assist further. Please send us a direct message on Hello Peter with a brief description of what you need assistance with, and our team will take it forward for you.
We look forward to assisting you and getting this resolved as smoothly as possible.
Kind regards,
Mweb Team
Thank you for reaching out. We understand how important it is to get a response when you’re trying to resolve a query, and being left unsure about where to send your details can be frustrating.
We’re here to help and would be happy to assist further. Please send us a direct message on Hello Peter with a brief description of what you need assistance with, and our team will take it forward for you.
We look forward to assisting you and getting this resolved as smoothly as possible.
Kind regards,
Mweb Team
Best regards,
Mweb's reply05 Jun 2026, 16:56
Official
Hi Wendy,
Thank you for reaching out. We understand how important it is to get a response when you’re trying to resolve a query, and being left unsure about where to send your details can be frustrating.
We’re here to help and would be happy to assist further. Please send us a direct message on Hello Peter with a brief description of what you need assistance with, and our team will take it forward for you.
We look forward to assisting you and getting this resolved as smoothly as possible.
Kind regards,
Mweb Team
Thank you for reaching out. We understand how important it is to get a response when you’re trying to resolve a query, and being left unsure about where to send your details can be frustrating.
We’re here to help and would be happy to assist further. Please send us a direct message on Hello Peter with a brief description of what you need assistance with, and our team will take it forward for you.
We look forward to assisting you and getting this resolved as smoothly as possible.
Kind regards,
Mweb Team
Best regards,
WL
Wendy L's updateReviewer Update
05 Jun 2026, 17:00Your team is not doing anything, Yusri from live chat has is now mizing me and I haven't even told them my issue
WL
Wendy L's update05 Jun 2026, 17:00
Reviewer Update
Your team is not doing anything, Yusri from live chat has is now mizing me and I haven't even told them my issue
Mweb's replyOfficial
05 Jun 2026, 17:10Hi Wendy,
Thank you for your follow‑up. We understand how frustrating it must be to experience delays in getting assistance.
We’d really like to assist further and take a closer look at your situation. Could you please send us a direct message on Hello Peter with more details on the outstanding issue, including whether it’s related to your connection, billing, or both? This will allow us to route your query to the correct team and ensure it’s handled properly.
We’re here to help and will work with you to ensure your concerns are addressed and resolved.
Kind regards,
Mweb Team
Thank you for your follow‑up. We understand how frustrating it must be to experience delays in getting assistance.
We’d really like to assist further and take a closer look at your situation. Could you please send us a direct message on Hello Peter with more details on the outstanding issue, including whether it’s related to your connection, billing, or both? This will allow us to route your query to the correct team and ensure it’s handled properly.
We’re here to help and will work with you to ensure your concerns are addressed and resolved.
Kind regards,
Mweb Team
Best regards,
Mweb's reply05 Jun 2026, 17:10
Official
Hi Wendy,
Thank you for your follow‑up. We understand how frustrating it must be to experience delays in getting assistance.
We’d really like to assist further and take a closer look at your situation. Could you please send us a direct message on Hello Peter with more details on the outstanding issue, including whether it’s related to your connection, billing, or both? This will allow us to route your query to the correct team and ensure it’s handled properly.
We’re here to help and will work with you to ensure your concerns are addressed and resolved.
Kind regards,
Mweb Team
Thank you for your follow‑up. We understand how frustrating it must be to experience delays in getting assistance.
We’d really like to assist further and take a closer look at your situation. Could you please send us a direct message on Hello Peter with more details on the outstanding issue, including whether it’s related to your connection, billing, or both? This will allow us to route your query to the correct team and ensure it’s handled properly.
We’re here to help and will work with you to ensure your concerns are addressed and resolved.
Kind regards,
Mweb Team
Best regards,