ST
Shelly T
1 reviews | Active since Apr 2009
07 Jan 2018, 06:27
INCORRECT SERVICE AND INCORRECT BILLING
Mweb, you have twice sent me emails stating that I am reaching the top of my usage for my ADSL. First of all, I don't have ADSL, I have fibre, and how can my UNCAPPED fibre be capped?
Secondly, I have been billed incorrectly and I expect you to correct this with immediate effect!!!!
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Mweb's replyOfficial
10 Jan 2018, 15:23Good day phoenix3670
Thank you for taking the time to raise this matter with us.
Based on the logs on your account, I can see that you have since been in contact with our social media team.
They have since explained to you the product you are on and the threshold on the account.
We will arrange for a consultant to call you regarding your billing so that they can address it with you and advise on the way forward.
Should you have any further queries, please feel free to call our contact center on ***.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply10 Jan 2018, 15:23
Official
Good day phoenix3670
Thank you for taking the time to raise this matter with us.
Based on the logs on your account, I can see that you have since been in contact with our social media team.
They have since explained to you the product you are on and the threshold on the account.
We will arrange for a consultant to call you regarding your billing so that they can address it with you and advise on the way forward.
Should you have any further queries, please feel free to call our contact center on ***.
Kind regards
MWEB Client Services
Best regards,