Incorrect product sold to us

Account ***7

Dear Mweb, I would like to lodge a complaint with your company for the incorrect package that was sold to Philip Harris. 21 Wader Crescent, Flamingo Vlei, were there was one person and one PC and you sold Philip Harris a package that was impossible to use up in one month., Charging him in excess amount of money each month because he was unaware of the fact that the amount of bandwidth would be suitable for an entire office. Forcing him into your contact and that, when we want to cancel we are penalised with having to pay a cancellation fee.

Then your company sold us a package which had a huge amount of data not needed for a family of 3 and a huge amount of bandwidth at our own personal home 11 Elise Way, Hout Bay, that exceeded our needs and again had to pay an unnecessary amount of money each month to your company and not use the full amount of data and bandwidth. Please could you rectify our current package at 11 Elise Rd, Hout Bay, Cape Town, 7806, and cancel the 21 Wader Crescent with immediate effect. Your staff have no concern about their customers, only the profit of your company and given incorrect advice and sold the incorrect products so your company can profit from us. The bigger the company the less you care about your clients and you can rip people off. Little or no concern that over the years, we were sold a product that your staff member, working on commission benefited from and we had to be burned by our stupidity and ignorance. Greed and absolute no concern for your customer, as you have the power to deliberately rip innocent people off. Very disappointed in your company and the completely inaccurate advice given to us by your staff members. Perhaps your staff members are trained to make sure they sell us the incorrect packages so your company can take our money and you can reap the rewards. Clearly your company is not here to give honest advice and the correct packages that suit the customers needs but to deliberately and maliciously ***** from their clients.