Incorrect Premium

<p>I have been with Mweb for YEARS on an uncapped package, initially on a 2MB line. I used to have loads of issues with throttling, even though I seldom used more than 150GB per month, then I would be unable to even get onto the net at all - for days at a time. Then I upgraded my line speed to 4MB, thinking that this would solve the problem. The first month or so was great. Then the throttling started again. I stream Netflix everyday and average around 220GB per month on streaming, but I now download no more than 20GB per month. So lets call it an average of between 200GB and 250GB per month.<br /><br />I found another service provider and was going to switch but didnt want the inconvenience of the 10 days downtime, due to the fact that the line wouldhave to be moved. I spoke to the retentions department and the guy convinced me to take a 300GB capped package, considering that I never use more than 250GB per month. I asked the price and he said R545. I said that was too much because the other service provider would give me uncapped with streaming priority and no shaping for R445. He agreed to apply a discount, which brought me to a total of R499 per month. I was satisfied that I would pay R50 more per month but that I wouldnt have to go through the mission of switching providers. </p> <p>He also switched me immediately to a 200GB package for 1 day, so that I could actually get online until my new 300GB package was activated. He said not to worry, that the cost was the same as my other package, so there would be nothing addional to pay.</p> <p> </p> <p>Well, my first debit came off at R608 - when I queried it, they told me it was a pro-rata amount - which I didnt understand because I was told it would cost nothing - OTHERWISE I WOULDNT HAVE DONE IT!</p> <p>After querying it, they said that my monthly amount would be R545, which I disputed, otherwise I would have changed service providers. </p> <p> </p> <p>Mweb averages a day and a half to respond and nothing gets resolved. Now this has all cost me an additional R170, which I really dont have budget for, and I am paying R50 more per month than what I was told with no sign of any resolution.</p>