AW
Andrea W
1 reviews | Active since Jan 2015
02 Apr 2018, 10:10
Incorrect data usage information
I recently got the LTE 100GIG package with Mweb through Cell C data. For the first three weeks the connection was extremely slow. Around the last week of the month it picked up speed and we could use the internet. Then there was a outage problem where you can't see your data usage and also can't buy booster, that was more than a month ago it's still like that. I changed my package from 100gig to 200gig and the data usage problem is the same...u can't see how much data I'm really using and on my profile it shows 100gig although I paid for the 200gig. It's the second day of the new month and I rather want to cancel my mweb account and go back to Telkom ADSL. I want my money back that I paid for April. This outage is taking too long. Can someone please contact me asap.
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Replies (3)AW
Andrea W's updateReviewer Update
02 Apr 2018, 10:14I forgot to mention that Mweb advertised this product as LTE Advance. I was told the router I'm getting is LTE Advance router...they insisted it is. On their site and on my profile it showed LTE Advance. Now suddenly everything is changed to just LTE. So Mweb you **** and all you did now was quickly change the wording. So I also didn't get what I paid for. Someone contact me asap pls I want my money back
AW
Andrea W's update02 Apr 2018, 10:14
Reviewer Update
I forgot to mention that Mweb advertised this product as LTE Advance. I was told the router I'm getting is LTE Advance router...they insisted it is. On their site and on my profile it showed LTE Advance. Now suddenly everything is changed to just LTE. So Mweb you **** and all you did now was quickly change the wording. So I also didn't get what I paid for. Someone contact me asap pls I want my money back
Mweb's replyOfficial
04 Apr 2018, 11:22Good day Raynedrops84
Thank you for taking the time to bring this matter to our attention.
We have tried to call you to address this matter but we were not able to reach.
We will continue to try and call you and have escalated your query to the relevant persons to investigate and to call you.
Once they have concluded their investigation, they will contact you to advise on the way forward and assist with your options.
Should you have any queries, please feel free to call our contact center.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply04 Apr 2018, 11:22
Official
Good day Raynedrops84
Thank you for taking the time to bring this matter to our attention.
We have tried to call you to address this matter but we were not able to reach.
We will continue to try and call you and have escalated your query to the relevant persons to investigate and to call you.
Once they have concluded their investigation, they will contact you to advise on the way forward and assist with your options.
Should you have any queries, please feel free to call our contact center.
Kind regards
MWEB Client Services
Best regards,
AW
Andrea W's updateReviewer Update
10 Apr 2018, 10:44I already paid for the month of April so I still have data left to use. I still want to cancel my Mweb LTE though. So I will finish whatever data I have left for April and then I want you to please cancel my LTE. I'm going back to Telkom. I'm not even getting proper LTE speed. Everything went wrong with this LTE Mweb package. Huge regret. I really wasted a lot of money. Please go ahead and cancel. I will just finish the data I have left. Thank you.
AW
Andrea W's update10 Apr 2018, 10:44
Reviewer Update
I already paid for the month of April so I still have data left to use. I still want to cancel my Mweb LTE though. So I will finish whatever data I have left for April and then I want you to please cancel my LTE. I'm going back to Telkom. I'm not even getting proper LTE speed. Everything went wrong with this LTE Mweb package. Huge regret. I really wasted a lot of money. Please go ahead and cancel. I will just finish the data I have left. Thank you.