INCORRECT DATA USAGE AND DYSFUNCTIONAL ONE-TIME-PIN PROCESS.

I am trying to query my LTE usage, but MWEB is making it impossible to query my account or lodge a complaint. When accessing my account I am told I am in restricted mode and for full access, I will receive a PIN. I understand the process fully, but the ONETIME PIN never arrives. I have been with Mweb for a long time, therefore I do not understand What is going on there. MY MAIN QUERY is questionable LTE USAGE.

I have never ever exceeded my usage and normally end up with loads of data left over. Yesterday, without ANY previous alert as expected/promised, I was just disconnected and told I am out of bundle. For years I average maximum of 5 gigs per day. I live alone and would never exceed usage. On the 10th. of November my usage indicates 24.44 gigabytes for the day. Now, this is highly impossible as I live alone and NOBODY has access to my password or any other details.

I am a 64-year-old Lecturer, and quite tech-savvy. This is definitely a glitch on the side of MWEB, and I would like my data reversed. I have had to buy a TOP-UP, which was immediately suggested to me, without any query being recorded and that's it.

Lastly, my account is now SO intertwined with TELKOM, making it close to impossible to 'work with' my account. I get re-routed to TELKOM, but once there, I am told I do not have any accounts with them. I REALLY NEED THE 24TH. OF NOVEMBER INVESTIGATED AND RESULTED.