Incorrect bills and no service provided! Epic fail, mweb!!!!!!!!
<p>I spent 3 hours on the phone with mweb yesterday trying to sort out my mtalk account. They billed me R30 per minute for a call to London and the next day billed me R6 per minute for a call to the same number?! I was told they would increase the limit on my account so I could make another call, but almost 24 hrs later I still can't make a call on my VOIP line. I have been very dissappointed with the lack of service provided by mweb and their dicriminatory attitude to disabled people. I guess I will have to go to the CCMA....no one else seems the slightest bit interested in helping.....</p>
Good day michael-david-cohen
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
We do not discriminate against any customer/s as all queries are treated the same with the highest level of customer service we pride ourselves on.
Kind regards
MWEB Client Services
Good day michael-david-cohen
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
We do not discriminate against any customer/s as all queries are treated the same with the highest level of customer service we pride ourselves on.
Kind regards
MWEB Client Services
Hi michael-david-cohen
Thank you for raising your concerns.
Our records indicate that you have been contacted with regards to your query.
You were also in contact with our billing manager who provided you with written feedback on the 5th of May.
In reference to the calls in question, the cost per call corresponds with the MTalk call rates that was explained to you via call and email.
Please do not hesitate to contact us should you require any further assistance. Our contact centre is open till 22:00 for technical support, 7 days a week and for any billing related issues till 17:00, weekdays.
Kind regard
MWEB Client Services
Hi michael-david-cohen
Thank you for raising your concerns.
Our records indicate that you have been contacted with regards to your query.
You were also in contact with our billing manager who provided you with written feedback on the 5th of May.
In reference to the calls in question, the cost per call corresponds with the MTalk call rates that was explained to you via call and email.
Please do not hesitate to contact us should you require any further assistance. Our contact centre is open till 22:00 for technical support, 7 days a week and for any billing related issues till 17:00, weekdays.
Kind regard
MWEB Client Services