Incorrect Billing

Recently decided to upgrade our account from 2MB to 4MB in mid December. Instead of charging us pro-rata on the marginal increase they charged us pro rata on the full 4mb line as though we had just signed up. <br> <br> A warning to all readers as they are obviously trying to cash in on some extra fees to unsuspecting customers. I wonder how many others they have fooled with this ****.<br> <br> Furthermore, my parents were running on a decreased line speed of 1mb/ second even though they had been paying for 2mb/s for almost a year (this happened after telkom's line upgrades). <br> <br> One can not rely on Mweb to do what is in the best interest of the customer. Service is subpar & if you're not monitoring your line like a hawk you're getting shortchanged. Switch to a different provider that provides more peace of mind.