Incorrect billing

Good day Mweb

This service is just disgusting if it's not sorted out soon I will be cancelling and going to Telkom I thought Mweb was a good SP but I am having serious second thoughts. I'm also going to inform my parents, sister and friends about this service if it's not sorted out.

I have tried to resolve this by logging on to Mweb website however they just closed my active incident without informing me.

I app**** for Fibre services in February however my Mweb Fibre service was only activated on the 10th of March and not the 23rd of February as stated on the invoice. I would like to request that Mweb processes a rebate on my account as I cannot pay for a service I did not receive. I also have all the email correspondence showing that my account was not activated.

A lady called me back saying that Mweb would process a rebate and that there was an error regarding my billing however I received my statement today reflecting my full installment this is very unprofessional I had the option of taking Fibre with Telkom but I oppted for Mweb please let me know if this can be resolved before I go onto Hello Peter and email senior management.

Looking forward to your response.

Kind regards Ashley