Incorrect Advise/Terrible Service

I've been an Mweb client for more than 2 years now, for the first 1.5 years, I have struggled to get my fibre working to the levels as promised. In November last year the last resort and suggestion from an Mweb Tech was to move to Vumatel via Mweb and this would still remain as a month to month contract to see how this works for me. I have been happy since with the fibre. I am now moving house at the end of February and have requeted a move but to my surprise, Mweb wants to charge me cancellation fee due to early termination and a reinstallation fee at the new premises. I had spoken to a consultant and told him that I have never been on a 12 month contract, his response was that i received an email on 09/11/18 with a contract and if i did not respond to that email then it's taken as that I have agreed to a contract for 12 months. I check my emailes on 09/11 and nothing in my mailbox, I asked him to forward the mail that was send and he said that he did and still nothing. To my surprise on 08/02/19, i receive the contract which was never received in the past. I've requested that the consultants retrieve the recorded messages where I agreed to this and the response was that this can't be done. All I want is a smooth move from one location to another without Mweb making it complicated and having me pay all these fees. Hope to hear from someone soon.