Inconvenient, Slow, Poor Service

The service provided by mweb was of a grave inconvenience. Firstly there was a delay with regards to the fibre installation. It took two months to get this done.

Further to that, there was a delay with the router delivery. In addition to this delay, i was incorrectly billed for Two routers of which i didn't even receive. I only meant to receive one router which was suppose to be free as they have advertised.

I was advised by the sales team to leave the additional router with the courier however it was never specified which router I should keep. I was only advised about the brand, which was silly because both routers were branded the same.

I'm still waiting to be refunded.