MH
Mohamed H
1 reviews | Active since Sept 2011
17 Jul 2016, 11:21
Inconsistent service
<p>I have been expericening numerous problems with Mwebs service. I spend over R150 a month contacting the call centre to assist me in fixing my line. </p> <p>The consultant cannot usually help as the problem is not a common problem.</p> <p>I keep getting line drops which are inconsistent. </p> <p>The next issue that I have been having is that is that in the last two months I have had no internet for a few days at a time. </p> <p>Mweb keeps advising it is a telkom issue, but I pay Mweb and not telkom.</p> <p>I have been without internet from Friday morning and the issue has not yet been resolved.</p> <p>This money needs to be refunded as I have no received any service.</p> <p>My line number is ********** </p>
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
18 Jul 2016, 10:00Good day Mohamed
Thank you for taking the time to raise your concerns.
Our customer care representative tried making contact with you via telephone and was not successful in his attempt to do so. Therefore we contacted the account holder and provided him feedback.
We also set-up a Technical Specialist call back for you, in order for us to provide you the assistance you require.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply18 Jul 2016, 10:00
Official
Good day Mohamed
Thank you for taking the time to raise your concerns.
Our customer care representative tried making contact with you via telephone and was not successful in his attempt to do so. Therefore we contacted the account holder and provided him feedback.
We also set-up a Technical Specialist call back for you, in order for us to provide you the assistance you require.
Kind regards
MWEB Client Services
Best regards,
MH
Mohamed H's updateReviewer Update
21 Jul 2016, 19:11Since this post has been logged, My internet has still been down. I have been without internet for 1 week now. My line was responding at 0.3KBPS and no one at Mweb seem to be of any help.
MH
Mohamed H's update21 Jul 2016, 19:11
Reviewer Update
Since this post has been logged, My internet has still been down. I have been without internet for 1 week now. My line was responding at 0.3KBPS and no one at Mweb seem to be of any help.
MH
Mohamed H's updateReviewer Update
21 Jul 2016, 19:21Terrible service and no resolution to the issue. SERIOUSLY ANNOYED COMPANY
MH
Mohamed H's update21 Jul 2016, 19:21
Reviewer Update
Terrible service and no resolution to the issue. SERIOUSLY ANNOYED COMPANY
Mweb's replyOfficial
22 Jul 2016, 09:51Good afternoon
I understand it is frustrating, the line fault has been escalated to Telkom who are investigating. We will keep in contact with you until this is resolved.
Best regards,
Mweb's reply22 Jul 2016, 09:51
Official
Good afternoon
I understand it is frustrating, the line fault has been escalated to Telkom who are investigating. We will keep in contact with you until this is resolved.
Best regards,
Mweb's replyOfficial
29 Jul 2016, 11:47Good Day
Thank you for taking the time to raise your concerns.
Telkom linked the line fault to a Network fault, which has since been resolved. We have also confirmed that all is in order.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply29 Jul 2016, 11:47
Official
Good Day
Thank you for taking the time to raise your concerns.
Telkom linked the line fault to a Network fault, which has since been resolved. We have also confirmed that all is in order.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,