Inconsistent answers to a claim of refund

My internet service was interrupted and cut for almost 3 weeks from 22nd of Jan to 13th of Feb. During the time I had to make various calls to find out what's happening, as Mweb also manages my internet line connection beside the ISP role, I had to relay on Mweb to resolve the issue. As time past by, I was promised the problem will be solved many times and I will be refunded when this whole interruption stopped. call ***<br> <br> When I contacted Mweb today to close out the issue and request for the refund. My answer changed and I was informed that because the technical problem is not in Mweb's capacity to fix, I'll not be refunded for the 3 weeks of no internet connection! <br> <br> This is not how they informed me many times during the service failure period and is cheating on the customer. i had to buy 3G data in order to continue with normal life, now Mweb wants to make me pay twice!<br> <br> When I joined Mweb, I was only using them as ISP, then they suggested I move my ADSL line rental from Telkom to them for them to service me better. So I'm paying Mweb for both ISP and ADSL line rental service. So there should be no excuse that my money's not be refund. the last call ref ***