Incompotent service

I asked to change my website address. Then mweb said they cant because I'm on an old web hosting site and I need to upgrade. But I have to pay for the upgrade. <br> After fighting about it I agreed to pay for a new site on the new platform. Thus is after mweb agreed to help me migrate my site. <br> Ended up with no help. Migrated my site manually. Saw that there are configuration needed on the new platform for my site to work. Mweb refuses to make the setting changes. Now I'm stuck with paying for 2 sites and neither one is working the way I wanted it to. All because of technical incompetence.