Incomplete Installation.

I placed an order 2weeks ago, fibre has been activated previously at the property and only a device must be installed. All of the consultants I spoke to keeps on sending a follow up email to Vuma, I have just contacted Vuma and they confirmed the fibre has been activated on the same day and the device must be installed by MWEB. There is no way of getting in contact with any superior who is able to assist, just an entire back and forth.