***********, ********* and ********** company

My saga with this inept , useless and ********** company continues …. After having signed up with Mweb 6weeks ago herewith a synopsis of their utter incompetence, dishonesty and ********** behaviour 1. They install the line, it’s not working when the technicians leave my premises , they claim with will come on line later - it does not … lie #1 2. I call the help desk (holding n for 30 mins , they claim it will be working soon … it does not .. lie #2 3. Numerous call are made to the help desk , they claim to have escalated my request and it will be sorted soon , it is not … lie #3 4. Finally when calling the help desk and agent decides to help by getting Vumatel technicians to come to my house , the technicians enter my estate but never make it to the house (it’s raining and a Friday afternoon) the ticket is closed, they ask me to rate their service … lie #4 5. At a wits end I ask them to cancel my service so that I my use someone else , they promise to do so but do not…. lie #5 6 The debit Oder goes off last week for a service that was never supp**** *****# 7The debit order is almost double the agreed contracted amount .. *****#2t 8. Today I get a mail saying tnat the cost of my non service will go up at the end of February but my contract stipulates a reduced rate for the first 6 months

I have lodged a formal complaint with ICASA and will be laying a case of ***** with SAPS - stay away from this ********* company