*********** staff

Good day, I have an account with Mweb which was under Cell-c for a while, to be honest the marketing department did their part and I was notified in every way that the Cell-c contract with Mweb will be ending, i got smses, emails which I apprieciate alot but lastley they also had the sales team to contact me and notify me so that call If i remember correctly i recieved it on the 10th March 2020, i cant remember the lady’s name if it was Mpho im not sure, this lady i remember she made a call at about 11:55am and our call got cut due to that I had load shedding on my side at 12:00pm as load shedding also affects cellphone network, so with this lady we arranged for a new contract application of 40GB for during the day and 40GB for during the night and she also advised me it will cost R299.00 per month and i agreed, she read the ts&cs so now all i needed to do is to wait for the sim card to be delivered and also advised that i have my ID and proof of residence ready and even suggested a bank statement. To my surprise i see on the 1st April im switched off but i said let me persevere for a few days since we under lock down there could be a delay and i may recieve my sim card, i made a phone call today to follow up and only to find that my application was not done, i had to start from scratch today and redo the application again, oh my word!!! This cant be happening, i have assignments due that i have to submit online, how am I going to do that with no internet, i have online course that i need to complete and i need to wait another 7-10 working days again for my sim card, I would like to know from that lady on the 10th March that what exactly was she processing if im going to wait again for so many days for my sim card to be delivered and what do I do in the meantime while i dont have internet and have deadlines to meet with my assignments.