1 reviews | Active since Jun 2016

08 Jun 2016, 15:48

*********** staff

<p>I have just signed up for an additional mweb account. After this new account was installed the old one became inactive. After numerous calls to mweb and Telkom and more than a week later, today, the old account was rectified. They confused the two accounts. At the same time my new account became inactive. Do they not realize that there are two accounts with two different line numbers and different login details? Staff are *********** and just want to find a quick fix instead of investigating the problem. Not impressed with their service at all! </p>

0
Replies (2)
's update09 Jun 2016, 10:28
Reviewer Update

Mweb contacted me within 24 hours and the problem was resolved.

Thank you!

Mweb
Mweb's reply09 Jun 2016, 10:56
Official

Good day eone-van-rooyen

Thank you for raising your concerns.

As per your discussion with our Customer service consultant this matter has now been resolved. Please do not hesitate to contact us if you require any further assistance in future.

Kind regards
MWEB Client Services

Best regards,