*********** service, you can't get worse

Good day Trust you well. I'm extremely disgusted with the service of mweb NY service has gotten active as of the 20th after waiting plus minus a month and half I been sitting every day over 2 hours with technical support trying to get my service up and running plus 10 diff consultants tried kept saying its zoom.fault contacted zoom they needed all kinds of details then go back to mweb all the consultants do the same thing and nothing helps its over a week I can't use my wifi. Today I got a call from technical specialist which was of 0 help said the same thing the support said practically gave up I asked for cancelation they advise I must pay to cancel a line I never used that they consultants an zoom can't sort out I must now pay non sence when my airtime is getting finished with no joy at the end cause they can't get my router or line to work app unless they say it's unfixable then only the cancelation is free well non of the consultants will say that they all keep doing the same thing n blame the third party this needs to be resolved with immediate effect . It's not fair tagging customers along and yourl can't provide the service you want us to pay for i refuse to pay that cancelation fees due to they incompetence