*********** service from Mweb and Afri-link

I decided to switch to Fibre and Mweb had a deal going with Afri-link who would install the fibre. This was done on the 18th of December 2019 and since then I have been struggling to get the fibre connected. Nobody seems to know what is happening. When you phone Mweb you wait at least 20 minutes for your call to be answered. If you are lucky enough to speak to someone they keep on passing the buck. Nobody can help you. I have spoken to someone in new sales, in technical support and the activation department but still no joy. You must apparently leave your details and they will phone you back. What a joke! Some people work all day and can't wait around for a call that will never happen. To top it all I received my account from Mweb but I still don't have internet. It is some of the worst service I have ever experienced from both Mweb and Afri-link. Nobody seems to know what they are doing.