***********, NON-EXISTANT SERVICE

I am very angry at the total lack of service and the apathy of the staff of the Cresta branch of Mweb!!! They are equally as *********** as the accounts staff. I logged a complaint on Monday this week and have still not heard anything. The first issue with the bill was that I apparently had a zero balance but a suspended account? That is illogical. On querying that I was told I owed money. They could not explain why I needed to pay that amount. I never receive any form of bills or statements or confirmation of payments. EVER! I paid the amount. Secondly, I requested that they give me the full amount which they did not. That resulted in an outstanding amount of money which reflects badly on my part. I understand that Mweb wants you to pay in advance. That is fine but then where the hell do they get a bill of nearly R400 for the R90pm Cell contract??? They could not explain this amount either. I will not pay a cent until they can do that!!! They do not answer their phones either and do not return calls as promised in order to deal with this matter. I will never ever use them again and will make sure no one I know does either!!!