*********** ISP, why should i keep paying so much money for such **** service

I paid on the 7th November and was told that i will be reconnected withing 24 - 48 hours. That time frame has long passed and i decided to call yesterday the 9th and i was told that they are escalating the issue to Vumatel . When i called again about 30 min ago (today the 10th) The consultant checked and said my connection issue was not escalated and that she is escalating it (which will take a further 24 - 48 hours). This is frustrating because i work from home and i need my fibre connection. Now i must take out more money to buy data and hotspot. Why don't they communicate to their customers if there is an issue.