*********** beyond belief

I ordered the 55gb + 55gb LTE-A package through Mweb's website a few days before the end of November 2017. I was told that it may take a few weeks for the delivery to happen since the router we ordered (the Huawei B618) was out of stock at the time of ordering.

The initial attempt at delivery happened mid-December and since I was given no estimated time of delivery, I was not at the designated address to collect the package. A wild goose chase has since ensued.

I've spoken directly with a number of couriers who have promised to deliver the package on behalf of Mweb since, none have delivered on their promises. I've sat at home (at great expense) waiting for delivery, only to be let down over and over again.

One would think that I would be able to get some answers from Mweb themselves, but their agents are at best unhelpful at best and at worst ***********. I've lost count of the number of times I've contacted their call centre only to be passed over to another disinterested agent. They literally cannot tell me where my package is and they have no idea why it is now the 5th January 2018 and I'm still waiting for delivery. The best one agent could do was to record my litany of complaints on their system and "escalate" the issue. This was a few days ago, I've still not heard from them.

I'm left with an all too fami**** feeling of hopelessness when dealing with Mweb. They cannot deliver on what they promise and their systems are clearly drastically inadequate at resolving such issues when they arise. Since you can't get past their agents, there really is nobody you can speak to who can actually help you.

My family is now sitting at home without internet access (since we cancelled our previous subscription assuming (naively) that Mweb would surely have delivered by the beginning of the year).

I had heard similar horror stories about Mweb from friends and family, but had hoped I would get lucky, silly me. I find it incredible that a company operating in such a competitive space manages to survive when they make it so difficult for customers to buy their products.