*********** and Absolutely terrible Service!!!

Call 1: I called in to cancel my ADSL service with MWEB and order fibre with a competitor. I was then persuaded to sign up with MWEB for the fibre because I was told it would be between 2 to 4 weeks to get this installed and activated.

Call 2: 1 week later I called in because I received a text message stating that my area is no longer fibre ready. I was then told that everything is on track for my fibre installation and I should not be concerned.

Call 3: I called in 3 weeks later to enquire why I have not yet been contacted, only to be told that it is now a 4 to 8 week turnaround time for the installation. I was **** to at the signup for the fibre then later all that was told to me is that MWEB can now escalate it to try and get it done sooner.

Call 4: After my call was cut off. So I told MWEB to escalate the matter so that I can get my fibre before the Telkom ADSL line is cancelled and I would be left with subscriptions to Netflix and Amazon Prime and no internet connection!!!

Call 5: After waiting for another week and this being the fourth week I called MWEB again, and all they told me is that there is nothing that they can do but to escalate the matter. So I asked for Vumatel’s contact details to enquire with them.

Call 6: Vumatel went on to tell me that the fibre was not ordered and they have not received such information.

Call 7: I spoke to lady at MWEB who was more polite and accommodating to assist me with the matter now, however now I had told them that if I do not receive an answer the next morning I will be cancelling my order with MWEB.

Call 8: I called today to enquire as to what is the status of this query and the consultant was busy, but she called me back about 10 minutes after I dropped the call. She stated that MWEB’s fibre department in fact did not place the order with Vumatel and asked me if I would still like to place the order with MWEB and that they would NOW and only NOW escalate it to get it installed faster. I declined and cancelled my current order with MWEB, Besides it was a 12 month contract for R699 and I found that Afrihost has the exact same offer for R497 on a month to month with free installation and activation.

The poor service I experienced with MWEB is absolutely dismal