<p>So the hole day i have been on the phone with telkom and mweb to upgrade my adls line from a 2mbps line to a 10mbps line and finaly when telkom did their part i called mweb 6:45pm to ask them to upgrade my data line to a 10meg.</p> <p> </p> <p>Then they send me trough to sales and the call goes through but no one is speaking and i can hear people talk in the background meaning that they are not only not doing their job but also waisting my airtime! So when i called again i coudnt get through to sales anymore so i was forced to call technical support to ask if they can upgrade my line from me and they say no its past 7. (IT WAS 7:05pm and they cant help me so obviosly they do not want my money so I wil be nice and leave this *********** service and go to someone who wil assist me in the FUTURE!</p> <p> </p> <p>I have always been a supporter for mweb but this today has just ****ed that for me. I Even emailed Bramwell barnes today ( the sales person who usualy help me) and he emails a Nigel Karra, asking him to help this client (ME) ugently and gues what, no email or phone call at all. Showming me once again that my money is only good when it fits them. </p> <p> </p> <p>Can't wait to hear from them</p>
Good day Andre
Thank you for bringing this to our attention.
As per your discussion with our customer care representative, this matter has now been addressed.
We have escalated this to the relevant department to investigate the service you received and we will deal with this internally.
We also confirmed that your account has since been changed.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Best regards,
Good day Andre
Thank you for bringing this to our attention.
As per your discussion with our customer care representative, this matter has now been addressed.
We have escalated this to the relevant department to investigate the service you received and we will deal with this internally.
We also confirmed that your account has since been changed.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Best regards,
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