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<p>I was upsold to a 20mb package, the sales person assured me all is fine and my adsl line can handle the speed etc. I was also told that only once eveyting is 100% up and running would they bill me for the new package.</p> <p> </p> <p>Turned out that on the same day I agreed to upgarde my new fees were app****, regardless or not if the order was complete. In the end it was discovered that the adsl line couldn't be upgraded. Regardless of emails and phone calls from my from side I my account was still debited with the 20mb package amount at month end, despite assurances from MWEB that this won't happen.</p> <p> </p> <p>Presumably the 'credit note' that was passed will reflect next month, however the credit note is for R330.00 instead of R400.00 which leaves me out of pocket with R70.00 for a service that I never received?</p> <p> </p> <p> </p> <p> </p>