***********

I joined this despicable company through word of mouth, recommended by a neighbor down the street. The signing up process was ********** by itself, getting sms'd that everything was ready to go, meanwhile the line was dead for near a month and was billed for that month. The latest predicament was in deciding to upgrade after a few years when I received a SMS from the company about some new product.. I knew this would be a debacle from the sign-up experience years earlier.. Guess I hoped for some improvement.

App**** online and the first 3 sales tickets got closed because they could not reach me on the phone. I've informed them to contact via email many times and that is how we communicated over the years. I work at night, so can't really reach me during the day. Finally on the 3rd sales ticket or such they saw some light and requested that I send in the usual id document and proof of residence for which I drove to a police station at midnight to get the needed certification done, then faxed it through. This also just got cancelled again when they could not reach me on the phone.

As they are obviously not interested in doing business on this upgrade I placed an online data package cancellation for the 4Mbps Uncapped ADSL Data package since I got another data account at Vox in one day! (with the very same documentation id etc sent to mweb)

Then received a notification a month later that the adsl line is ready for migration to another provider, yet nowhere did I cancel the 2Mbps ADSL Line Rental, only the data package.

I'm astounded at this level of service, incompetence, care.

------- Some more details over the initial sign-up experience for anyone who cares:

27/10/2011 Sign up via mweb online service. ***

Send all kinds of rica docs - ID etc.

november:

30/11/2011 Sms " we received you docs - will let you know when dsl line has been checked and processed."

december:

09/12/2011 Sms " we received you telkom order 270047 who will let us know once your line has been converted."

*line dies somewhere here - reported fault with telkom 2ctz151211 only on the 15th*

29/12/20011 Sms " your order is complete: please connect your router "

*line still dead though*

january:

eventually receive courtesy call from mweb : tell them its not working - the line is dead for 15+ days - no, this must be a technical problem on my side of course - so is put through to the technical division... ..... eventually after continuous nagging the engineer 'test' the line as says, oh, you're right. what was your refno with telkom; we will 'escalate it'"

ref 769186 - 03 Jan 2011

so... they basically just sold me a non-working service at that point. And I'm already paying for it all naturally.

29/12/11 - R382.77 - (Uncapped 384-Includes Line subscription for the 29th December 2011 - 31st January 2012) - this included the pro-rata subscription

31/12/11 - R349.00 - (Uncapped 384-Includes Line subscription for the 1st February 2012 - 29th February 2012).

After complaining a bit with accounts I managed to get refunded only:

R50.77 - (Downtime. Fault ***)

R108.82 - (Downtime. Fault ***)

Only started using the service in February. This was a pretty long order, no? 3months and a huge 'pro-rata subscription fee' lol.Most people would have cancelled somewhere during this process. Sometimes wonder why I didn't immediate terminate then. I guess I believe in 2nd chances & improvement.