Incompetence at it's best

I signed up with mweb fibre in December. The offer was a month free. A few weeks ago I received an invoice to pay R166 and I paid it. The following day I received another invoice saying I owe R366 and I sent the POP for the R166. I received another invoice for the R366 and rep**** asking an explanation. I am unable to log into my account as I am not receiving the OTP. I keep getting cut off when I call. On Friday afternoon my service was cancelled and I received an invoice saying I owe R2400.

Still have not been able to get through to them. The Facebook group doesn't have anyone assisting, Twitter says I must login to my account that I can't login to.

I realised I made the payment with an incorrect reference. Advised the person assisting on Twitter. However said that I can sort out later, all I want to know is how much I need to pay to connect my service as I am working from home and can't work without internet.

It has been 12 hours and no reply.

I don't understand howqn Internet Service Provider does not offer support on the internet and only uses telephone. It's 2022 for crying out loud.