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Peter M
1 reviews | Active since Jul 2011
13 Aug 2018, 10:24
Incompetence
Mweb promised to upgrade LTE service to 100G but claimed they could only do it from the 1st of Aug. Come Aug 1 it was not done and they cant find the call log so now I have to call ever 4 days to add 20G which is the max I can add
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Mweb's replyOfficial
13 Aug 2018, 13:22Good day Figtree
Thank you for taking the time to raise this matter with us.
As discussed with our client service consultant, this matter has now been addressed and will be escalated to the relevant persons.
We really sorry to hear of your experience and will certainly ensure that the team look into this matter to address it.
We will also arrange for the secondary contact to be added to the account as requested via email.
Should you have any further queries, please feel free to contact us.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply13 Aug 2018, 13:22
Official
Good day Figtree
Thank you for taking the time to raise this matter with us.
As discussed with our client service consultant, this matter has now been addressed and will be escalated to the relevant persons.
We really sorry to hear of your experience and will certainly ensure that the team look into this matter to address it.
We will also arrange for the secondary contact to be added to the account as requested via email.
Should you have any further queries, please feel free to contact us.
Kind regards
MWEB Client Services
Best regards,