Inactive fibre

Inactive fibre account, deposited funds on the 2 April 2021, funds reflecting in account as of 3 April , I’m was told by billing funds to be refunded so I can pay fibre correctly, I have sent required docs funds still not refunded, I was also told by customer services no need for refund account will active in 24-48 hrs on the the 6 April

I’m tired of calling you I’m getting no where my fibre is still not active. And your website is not user friendly. Call me with a solution