SV
Stephanus V
1 reviews | Active since Nov 2015
23 Nov 2015, 18:25
Inability to get Telkom to attend to problem
I have reported the fact that I currently have a download speed limited to about 0.74 although I pay for a package that are suppose to give about 4 Megabits. This issue was first reported on 20 October (***) and I have contacted MWeb on a regular basis thereafter but until today they have not been able to get Telkom to address this problem although they have indicated that they have escalated the problem.
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Mweb's replyOfficial
24 Nov 2015, 09:38Hello F****.venter,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply24 Nov 2015, 09:38
Official
Hello F****.venter,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services