In desperate need for help!!!!

Several attempts to get hold of fiber tech to assist me in relocating our fiber. Been trying to get hold of someone to assist us over the phone for over 3 weeks. Not to mention the waiting time on the phone and being transferred from one department to the next SEVERAL TIMES them requesting an ID to receive a code to proceed with the phone call and then just to be cut EVERY time. We have also tried to send emails, with no response .In desperate attempt we posted it on Facebook and tagged Mweb. Their response was to send a private message with the details and that they will then attend to it. I did send it straight away and repeated the same procedure the following day..... still nothing. In the meantime alterations to our home are halted due to the incompetence,hence our building has come to a standstill.