1 reviews | Active since Dec 2011
Impossible to upgrade
<p>I Have requested an upgrade from Mweb from a 2Mbps (fast dsl) to 10Mbps (fastest DSL) on numerous occasions only to have them repeatedly fail to do so. This last time they "seemed" to get it right and I had the speeds I had expected from the upgrade. Alas this was only for a short period of time, I am now BACK on 2Mbps but am being billed for 10Mbps. When I query this, I am told that it will take 5-10 working days to regrade the line?????. Poor management from their team, and no answers as to why they let this happen. A blase approach to the matter and how to rectify it.</p>
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MWEB Client Services
Best regards,
Thank you for taking the time to raise your concerns.
Our customer care team has tried making contact with you regarding the matter.
Please provide me with a preferred contact number or call back time, in order for us to ensure you are assisted.
We will continue to try and make contact with you through the course of today.
Kind regards
MWEB Client Services
Best regards,