CS
Caryn S
1 reviews | Active since Apr 2026
21 Apr 2026, 11:29
Impossible to Reach for a Simple Location Change
Despite multiple attempts across all available contact channels — phone and chat — we have yet to speak with a single agent.
Each attempt results in the same automated response promising that an agent will be in touch "shortly." It has now been over two weeks, and we are still waiting.
The complete lack of follow-through is unacceptable and makes it impossible to get anything resolved. Very poor service.
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
21 Apr 2026, 11:42Hello Caryn,
We understand your frustration with repeated attempts to reach support without successfully connecting to an agent, especially over an extended period of time. Not receiving any direct engagement despite multiple contact attempts over two weeks would understandably make it difficult to progress or resolve your query.
We’d like to assist further. Please send us a direct message on Hello Peter with a brief description of your issue, and we’ll ensure it is reviewed and followed up accordingly.
Kind regards,
Mweb Team
We understand your frustration with repeated attempts to reach support without successfully connecting to an agent, especially over an extended period of time. Not receiving any direct engagement despite multiple contact attempts over two weeks would understandably make it difficult to progress or resolve your query.
We’d like to assist further. Please send us a direct message on Hello Peter with a brief description of your issue, and we’ll ensure it is reviewed and followed up accordingly.
Kind regards,
Mweb Team
Mweb's reply21 Apr 2026, 11:42
Official
Hello Caryn,
We understand your frustration with repeated attempts to reach support without successfully connecting to an agent, especially over an extended period of time. Not receiving any direct engagement despite multiple contact attempts over two weeks would understandably make it difficult to progress or resolve your query.
We’d like to assist further. Please send us a direct message on Hello Peter with a brief description of your issue, and we’ll ensure it is reviewed and followed up accordingly.
Kind regards,
Mweb Team
We understand your frustration with repeated attempts to reach support without successfully connecting to an agent, especially over an extended period of time. Not receiving any direct engagement despite multiple contact attempts over two weeks would understandably make it difficult to progress or resolve your query.
We’d like to assist further. Please send us a direct message on Hello Peter with a brief description of your issue, and we’ll ensure it is reviewed and followed up accordingly.
Kind regards,
Mweb Team
Mweb's replyOfficial
21 Apr 2026, 14:35 Hello Caryn,
Thank you for your private message.
We have arranged for our Sales team to review the account and make contact with the account holder to discuss the home move and the next steps ASAP.
We will be in touch soon to address the above and provide a clear path on the way forward.
Kind regards,
Mweb Team
Thank you for your private message.
We have arranged for our Sales team to review the account and make contact with the account holder to discuss the home move and the next steps ASAP.
We will be in touch soon to address the above and provide a clear path on the way forward.
Kind regards,
Mweb Team
Mweb's reply21 Apr 2026, 14:35
Official
Hello Caryn,
Thank you for your private message.
We have arranged for our Sales team to review the account and make contact with the account holder to discuss the home move and the next steps ASAP.
We will be in touch soon to address the above and provide a clear path on the way forward.
Kind regards,
Mweb Team
Thank you for your private message.
We have arranged for our Sales team to review the account and make contact with the account holder to discuss the home move and the next steps ASAP.
We will be in touch soon to address the above and provide a clear path on the way forward.
Kind regards,
Mweb Team