Impossible to move to mweb

After chatting to a sales person I was promised my fibre line would be up and running before the new year.

Based on this promise I gave 30 days notice to my current provider and placed the order with mweb. I received the track your order email, when tracking my order on the site the status has never changed from “order received”.

When calling the contact number to escalate the issue it is impossible to speak to a human and your voice teleprompter doesn’t record the last two digits of your phone number (no matter how fast you type).

Please can someone urgently contact me back as I have now been sitting without any internet for 6 days and seriously regretting the move