Impossible to get support needed.

I have been trying to get hold of Mweb for the last week to resolve our wifi connection issue. Firstly I called the customer support number i was second in the que and kept on holding. After 30 minutes I was first in the que and continued to hold. I was waiting in line for about 2 hours still first in the que but still waiting to get help. Eventually the call was ended automatically. I then sent an email to their customer support but they didnt get back to me, two days later I sent another email and still no response. I eventually got through to them on the chat service via their app. We spoke for about 2 hours and they couldnt resolve the issue and said they will send Vumatel to fix the issue. Vumatel then sends me an sms to say the issue is resolved but we test the wifi again and it still has the same problem. Therefore I go back to the app and use that chat box, the agent takes long to reply and eventually when he does reply I see the message after 20 minutes or so (they also send you a message to say if you dont reply after 30 minutes the chat automatically closes) then they said they resolved the issue but we check and its still not working, now the agent decides not to reply anymore even after 30 minutes and eventually the chat ends without helping us further. I've got screenshots as well as paper trail as evidence of how Mweb have been *********** and reluctant to help us restore our wifi and yet we probably will be expected to pay full premium at the end of the month.