impossible to get hold of Mweb

hi

please note, i would like this email to be shown and distributed across your client services teams in order to train staff and service teams for the future.

I am a brand new customer account number above. I have ordered a new installation of a fiber to the home service. Once this was approved it was put into a Hold status as it says there is an ISP on my account already. There is none, its for my mother, who has never had Fiber or any other ISP there, and she has lived there for over 12 years. There is no other isp. but thats not the issue.

Our problem is that we have been trying to contact the sales, billing and technical teams and i am not exaggerating, but my wife and I have been trying to three days to get hold of someone, and after 13 attempts of being on hold for over 20 mins each time, It ALWAYS end with the call being dropped by the agent, who obviously will not call back, therefor the process starts again.

This is unacceptable, especially a company the size of Mweb. I want this account closed with immediate effect, and a confirmation email sent to this address. Please note that this needs to be done now.

Please get someone in your sales management team to call me.

Gerard