Hellopeter
Share Your Experience
MT
Michael T

1 reviews | Active since Jan 2014

12 Dec 2017, 12:33

Impossible to get hold of Mweb

On Sunday our router was damaged by a lightning strike.

It is now Tuesday and after about five hours of holding on while i listen to 'sorry about the wait', I still have not managed to get an actual human being to answer the phone.

All i want is to buy a replacement router. Disgusted at the poor customer service which is most likely due to skimping on staff.

0
Replies (2)
Mweb
Mweb's reply13 Dec 2017, 12:17
Official

Good day thamesradar,

Thank you for taking the time to raise your concerns.

Our customer care representative has since been in contact with you.

The router set-up was completed via our call centre and you are now connecting again.

Please do accept our apologies for the hold times experience and do not hesitate to contact us should you require assistance.

Kind regards
MWEB Client Services.

MT
Michael T's update13 Dec 2017, 15:27
Reviewer Update
I did manage to get through to MWeb after many hours holding on with the call centre. Once I finally managed to get through, I must say that the technical agent was extremely courteous and helpful and my service was reconnected within minutes. I also got a call from their customer service agent to apologise. I do believe that where good service has been experienced, that too needs to be mentioned and once I got hold of someone to help me this certainly was the case.