Item: Mweb
Rating: 1

Mweb's replyOfficial

02 Mar 2026, 10:27

Hi Darren, we completely understand how frustrating it can be to wait for support and then see your instalment increase unexpectedly. Managing your service in a way that fits your needs and budget is important, and we’re here to help guide you through it. You can manage or adjust your services directly in your Mweb Online Account:

Log in at www.mweb.co.za
Select My Products / Services
Choose the product you want to manage

From there, you’ll see options to downgrade, upgrade, add-ons, or other settings. Making changes here can help you adjust your instalment to something more manageable while keeping your service active. We appreciate your patience with our chat wait times, we’re continuously working to improve accessibility and response times. Following these steps should allow you to adjust your service immediately. We’re committed to ensuring your Mweb experience meets your expectations, and we’re here to support you every step of the way.

Mweb's reply02 Mar 2026, 10:27

Official

Hi Darren, we completely understand how frustrating it can be to wait for support and then see your instalment increase unexpectedly. Managing your service in a way that fits your needs and budget is important, and we’re here to help guide you through it. You can manage or adjust your services directly in your Mweb Online Account:

Log in at www.mweb.co.za
Select My Products / Services
Choose the product you want to manage

From there, you’ll see options to downgrade, upgrade, add-ons, or other settings. Making changes here can help you adjust your instalment to something more manageable while keeping your service active. We appreciate your patience with our chat wait times, we’re continuously working to improve accessibility and response times. Following these steps should allow you to adjust your service immediately. We’re committed to ensuring your Mweb experience meets your expectations, and we’re here to support you every step of the way.

Mweb's replyOfficial

02 Mar 2026, 11:33

Hi Darren, Your feedback is important, and we want to make this process as smooth as possible for you. Please be assured that we have requested the relevant team to reach out and assist you with your downgrade. They will guide you through the process and ensure that your service is adjusted according to your needs. We appreciate your patience while this is being arranged and are committed to making sure you can manage your service easily and efficiently. Thank you for bringing this to our attention, we’re focused on providing a solution that works for you.

Mweb's reply02 Mar 2026, 11:33

Official

Hi Darren, Your feedback is important, and we want to make this process as smooth as possible for you. Please be assured that we have requested the relevant team to reach out and assist you with your downgrade. They will guide you through the process and ensure that your service is adjusted according to your needs. We appreciate your patience while this is being arranged and are committed to making sure you can manage your service easily and efficiently. Thank you for bringing this to our attention, we’re focused on providing a solution that works for you.

's updateReviewer Update

02 Mar 2026, 12:11

Thank you

's update02 Mar 2026, 12:11

Reviewer Update

Thank you

Mweb's replyOfficial

02 Mar 2026, 12:21

You're welcome.

Mweb's reply02 Mar 2026, 12:21

Official

You're welcome.

's updateReviewer Update

02 Mar 2026, 15:18

Do we perhaps know how long it will take?

's update02 Mar 2026, 15:18

Reviewer Update

Do we perhaps know how long it will take?

Mweb's replyOfficial

02 Mar 2026, 15:56

Hi Darren,

We have raised the matter with the relevant team to get in touch with you as soon as possible.

Mweb's reply02 Mar 2026, 15:56

Official

Hi Darren,

We have raised the matter with the relevant team to get in touch with you as soon as possible.

Impossible to get hold of