Impossible to get assistance!

What a shocking experience trying to deal with Mweb support. Online chat function remains unanswered (yesterday waited an hour) and still waiting today. Then I tried calling the call centre - cut off after 10 minutes first time round. Second time around, I have been number 1 in the queue for 15 minutes and am now giving up. There is no email address published on the site so with the result that it is literally IMPOSSIBLE to get support.