Impossible to get answers.

I am trying to get a problem sorted but calling them is almost impossible. It takes 3.5 minutes to get through the promotions and id verification and then you are in the queue for at least 20 minutes. Using up all my VoiP minutes! You the speak to a nice lady who eventually promises to call you back but never does. They give you the option to use the Queries on their website but I have already 2 queries open (for 7 and 2 days) and they don't allow more than 2 queries.