IMPOSSIBLE TO CONTACT MWEB

Trying to communicate with Mweb is IMPOSSIBLE. They have been requested to phone me after 3.15 as I may not have my phone on at work. They phone mid-mornings and leaving smses requesting I return the call. Then my daily TIME WASTING NIGHTMARE starts: Mweb does NOT offer email support. They limit the number of queries subscribers can ask. Their call centre sends one on a “push number button spree” as if they are trying to teach a Grade One the numbers from “One to Four”. MWEBs trying to reinforce pushing button number skills might be good for very young kids. However, repeatedly going around in circles for an adult is IMMENSELY IRRITATING. Today I actually managed to get a HUMAN at Mweb until they decided to transfer the call. I then held on for at least TWENTY-FIVE minutes while their talking ROBOT told me how busy they were and asked me to keep holding. This constant phoning the MWEB ROBOT center is COSTING a FORTUNE and WASTING much of my time. I challenge the CEO to actually phone his organisation and find out what a nightmare this is. MWEB if I did not very badly want to keep my email address I would definitely be looking at one of your competitors for service. It would do your management good to remember that you do have competitors and that you need to listen to your customers. Trying to find a positive comment on Mwebs Facebook page is like looking for a needle in a haystack. PS This is NOT the writers face book account. I had registered (used PQR) with Hello Peter but I lost my password.