IMPOSSIBLE TO CANCEL MWEB

Hi Kendall, thank you for the update and your contact details. We’ve forwarded this immediately to our Retentions Team and requested urgent contact to finalise your cancellation.They will be in touch shortly to assist you through the remaining steps.Kind regards,
 The Mweb Team

Hi Kendall,
Thank you for coming back to us and for highlighting this
We’ve escalated this again with urgency, requesting our Retentions Team follow‑up to ensure they make direct contact with you and bring the cancellation process to completion. 
Kind regards,
The Mweb Team

 Hi Kendall, We understand your frustration, especially as you’re trying to resolve this and have not been successfully reached. That’s not the experience we want you to have. So we can ensure the Retentions Team is able to contact you without further delay, please provide an alternative contact number as well as your preferred times to be reached. This will help us prioritise a call-back that works for you and avoid any further missed contact attempts. Kind regards,
 The Mweb Team 

 Hi Kendall, Thank you for providing the alternative contact details and your preferred callback time. We understand you’re looking to get this resolved as soon as possible, and we appreciate you making yourself available to assist with the process. Your request for contact at 15:00 today has been noted, along with both contact numbers provided. The Retentions Team will use these details to avoid any further missed contact attempts and to ensure the discussion around your cancellation request can move forward smoothly. We also note your request regarding cancellation information via email, and the team handling your account will be able to guide you through any required steps or documentation during the engagement. We appreciate your patience while this is being coordinated and trust the team will assist you further from here. Kind regards,
 The Mweb Team 

Hi Kendall, Thank you for the update, and we’re pleased to hear the agent you interacted with was helpful and professional. That’s the standard we aim for in every interaction, especially when dealing with important account changes like this. We also acknowledge your confirmation regarding the review update once cancellation has been fully finalised. The team will continue handling your request through to completion and ensure you receive confirmation once everything has been processed. If there’s anything further you need in the meantime, we’re here to assist. Kind regards,
 The Mweb Team 

Hi Kendall,  We understand the importance of receiving clear confirmation regarding your cancellation, as well as the correct return details for the router so everything can be finalised smoothly and without uncer*****y. Our Retentions Team is currently working on the matter and will provide the relevant cancellation confirmation together with the router return information. This will ensure you have the necessary details regarding the next steps and equipment return process. We appreciate your patience while the team finalises the request. Kind regards,
The Mweb Team 

 Hi Kendall, Thank you for the follow-up. A request has already been submitted to the retentions team to review and action the cancellation and router return process. A follow-up has also been placed to ensure this is prioritised so the necessary confirmation and next steps can be provided as soon as possible. The team will revert with the cancellation confirmation and router return instructions once the process has been completed. Kind regards,
 The Mweb Team 

You're welcome.

Hi Kendall,
Thank you for following up and for your patience. We understand how frustrating this must be, especially when you’re trying to finalise your cancellation and avoid any further billing while preparing for your move. This is not the experience we want for you, and your concern is completely valid.
We’ve reached out again to the Cancellations Team and requested that your cancellation be prioritised, with urgency placed on them to make direct contact and confirm both the cancellation and the router return process as soon as possible.
We remain focused on ensuring this is resolved promptly and that you receive clear confirmation without any further delay.
Kind regards,
Mweb Team

Hi Kendall,
We understand how frustrating it must be to spend so much time trying to finalise your cancellation without success, especially after already making repeated efforts to get assistance. Reaching this point after a month of trying is understandably very discouraging.
This clearly has not been handled with the level of urgency and follow‑through you should expect, particularly when it comes to cancellations and account closure.
We have now again requested the Cancellations Team to urgently follow up on your case and to reach out to you directly to confirm the cancellation and arrange for the collection of the router so this can be properly finalised without further delay.
We will continue to push internally to ensure your cancellation is completed and that you receive the confirmation you’ve been waiting for as soon as possible.
Kind regards,
Mweb Team

Hi Kendall,It’s completely understandable how frustrating this situation must have been, especially after everything you’ve done to try and get your cancellation finalised. After waiting this long, getting to a point where you feel like giving up is incredibly discouraging.This hasn’t been handled with the level of urgency and follow‑through you should reasonably expect, particularly for something as important as closing your account.The Cancellations Team remains actively engaged on your case, and they’ve been requested to prioritise your request and make direct contact to ensure your cancellation is properly completed and confirmed.We’ll continue pushing this internally to make sure your cancellation is finalised and you receive the confirmation you’ve been waiting for.Kind regards,
 Mweb Team