Impossible to Cancel – Charged Unfairly & Ignored

I signed up with MWEB in May 2025 and have had a shocking experience since. I was charged three separate installation fees, which I queried via the billing team over the phone—only to have the call cut off mid-discussion.

Later, I requested a move of my internet service, only to find that their mailbox was full, so I couldn’t proceed for two weeks. When I finally got through, they had the audacity to ask for yet another installation fee. I explained that I had already paid for THREE—this was completely ignored.

I attempted to cancel my service and was on hold for TWO HOURS. When I finally got through, the moment I mentioned “cancellation,” I was thrown back into the queue. I’ve since emailed requesting cancellation and have had no response.

MWEB is running a system designed to trap customers—unreachable phone lines, ignored emails, blocked cancellation routes. You’ll just keep paying with no way out. Absolutely unacceptable.