AB
Angi B
1 reviews | Active since Jul 2011
03 Jun 2026, 15:56
Impossible cancellation process
Mweb are debiting the company I work for, for 2 accounts where the people became deceased more than 7 years ago. We have written to them, called them and are having no joy at all.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
03 Jun 2026, 16:23Hi Angi,
We understand how concerning and upsetting this situation must be, especially when it involves accounts linked to individuals who passed away some time ago. Matters like this should be handled with sensitivity, clarity, and urgency, and it’s completely understandable that you’re looking for a resolution.
We would like the opportunity to take a closer look and assist in resolving this as quickly as possible. Please send us a direct message on Hello Peter with the details of the two accounts in question, including any reference numbers or contact details linked to the accounts, so the relevant team can investigate and take the necessary corrective steps.
Kind regards,
Mweb Team
We understand how concerning and upsetting this situation must be, especially when it involves accounts linked to individuals who passed away some time ago. Matters like this should be handled with sensitivity, clarity, and urgency, and it’s completely understandable that you’re looking for a resolution.
We would like the opportunity to take a closer look and assist in resolving this as quickly as possible. Please send us a direct message on Hello Peter with the details of the two accounts in question, including any reference numbers or contact details linked to the accounts, so the relevant team can investigate and take the necessary corrective steps.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 16:23
Official
Hi Angi,
We understand how concerning and upsetting this situation must be, especially when it involves accounts linked to individuals who passed away some time ago. Matters like this should be handled with sensitivity, clarity, and urgency, and it’s completely understandable that you’re looking for a resolution.
We would like the opportunity to take a closer look and assist in resolving this as quickly as possible. Please send us a direct message on Hello Peter with the details of the two accounts in question, including any reference numbers or contact details linked to the accounts, so the relevant team can investigate and take the necessary corrective steps.
Kind regards,
Mweb Team
We understand how concerning and upsetting this situation must be, especially when it involves accounts linked to individuals who passed away some time ago. Matters like this should be handled with sensitivity, clarity, and urgency, and it’s completely understandable that you’re looking for a resolution.
We would like the opportunity to take a closer look and assist in resolving this as quickly as possible. Please send us a direct message on Hello Peter with the details of the two accounts in question, including any reference numbers or contact details linked to the accounts, so the relevant team can investigate and take the necessary corrective steps.
Kind regards,
Mweb Team
Mweb's replyOfficial
04 Jun 2026, 09:46Hi Angi,Thank you for providing the reference numbers.We have checked the details on our side and we are unable to locate any active accounts linked to the information provided (MWEB *** and MWEB ***).To assist you further, we would need additional confirmation details such as the full registered account holder name and any contact number or email address that may have been used on the accounts, so we can ensure we are reviewing the correct records.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 Jun 2026, 09:46
Official
Hi Angi,Thank you for providing the reference numbers.We have checked the details on our side and we are unable to locate any active accounts linked to the information provided (MWEB *** and MWEB ***).To assist you further, we would need additional confirmation details such as the full registered account holder name and any contact number or email address that may have been used on the accounts, so we can ensure we are reviewing the correct records.Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
04 Jun 2026, 10:52Hi Angi,
We understand your concern, especially if you believe there have been ongoing monthly debit orders linked to these accounts over an extended period.To assist you securely and ensure this is thoroughly investigated, please email *** with the relevant account details, supporting documentation (such as bank statements showing the debit orders), and any reference numbers you have on record.Once received, the team will be able to review the billing history in detail and assist you further.Kind regards,
The Mweb Team
We understand your concern, especially if you believe there have been ongoing monthly debit orders linked to these accounts over an extended period.To assist you securely and ensure this is thoroughly investigated, please email *** with the relevant account details, supporting documentation (such as bank statements showing the debit orders), and any reference numbers you have on record.Once received, the team will be able to review the billing history in detail and assist you further.Kind regards,
The Mweb Team
Mweb's reply04 Jun 2026, 10:52
Official
Hi Angi,
We understand your concern, especially if you believe there have been ongoing monthly debit orders linked to these accounts over an extended period.To assist you securely and ensure this is thoroughly investigated, please email *** with the relevant account details, supporting documentation (such as bank statements showing the debit orders), and any reference numbers you have on record.Once received, the team will be able to review the billing history in detail and assist you further.Kind regards,
The Mweb Team
We understand your concern, especially if you believe there have been ongoing monthly debit orders linked to these accounts over an extended period.To assist you securely and ensure this is thoroughly investigated, please email *** with the relevant account details, supporting documentation (such as bank statements showing the debit orders), and any reference numbers you have on record.Once received, the team will be able to review the billing history in detail and assist you further.Kind regards,
The Mweb Team