Immediate Attention Required: Unexplained Price Increase

Item: Mweb
Rating: 1
Author: Tasneem J

Dear Mweb Support Team,

I am writing to express my frustration and to request an urgent explanation regarding my monthly subscription fee.

I initially signed up under a promotional rate of R399; however, I have now noticed that my billing has increased to R508 without any clear communication or justification. This unexpected change is both concerning and unacceptable.

I would like a detailed explanation for:

- Why the price has increased - Whether the promotional period has expired (and if so, when this was communicated) - What package or billing adjustments have been made to my account

Please also confirm whether my current package can be reverted to the original promotional rate or provide alternative options that align with what I originally agreed to.

I expect transparency and proper communication when it comes to billing changes. Kindly treat this matter as urgent and respond as soon as possible.

Regards, Tasneem

Helpful (0)

Replies (1)

Mweb's replyOfficial

30 Mar 2026, 08:43

Good morning, Tasneem, We understand your concern regarding the change in your monthly subscription fee, and we appreciate you bringing this to our attention. Transparency and clear communication regarding billing are very important to us. Regarding the promotion you signed up for:

You initially pay the discounted pro-rata price in the month you go active.
The full discounted price applies for the following two months.
From your fourth month, your subscription returns to the standard retail price.
Please note that Mweb reserves the right to adjust retail and promotional pricing during the promotion if provider costs change, while maintaining the same discount amount.

For more detailed guidance, you can visit our website here and hover your mouse over the "How this promotion works" tooltip to see exactly how the promotion’s billing works.
As detailed above, the promotional offer expired, and the billing was adjusted accordingly. We truly hope our explanation provides some additional clarity. Please feel free to reach out to us for any further assistance.
Kind regards,
The Mweb Team

Mweb's reply30 Mar 2026, 08:43

Official

You initially pay the discounted pro-rata price in the month you go active.
The full discounted price applies for the following two months.
From your fourth month, your subscription returns to the standard retail price.
Please note that Mweb reserves the right to adjust retail and promotional pricing during the promotion if provider costs change, while maintaining the same discount amount.