I’m very happy with my experience so far with MWEB Fibre

I’m very happy with my experience so far with MWEB Fibre. The sign‑up process was smooth, and Londiwe was extremely helpful in setting me up telephonically — he was professional, patient, and made the process easy to understand. When I later had a query regarding my account and payment, Afton assisted me via the chat platform and handled my questions clearly and efficiently. My only recommendations would be: Providing an estimated lead or wait‑time indication for when a chat agent will be assigned, as chats can time out while you’re focused on other things. Ensuring that payments and account changes reflect in real time on the customer profile. I had already paid the initiation fee, but my account still showed it as outstanding, which caused some confusion. Overall, I’m happy with the service and support I received, and I’d still recommend MWEB based on the professionalism and assistance provided by both agents.